Beware the pitfalls of a “better price”.
• Your limousine does not show up – you miss your concert.
• Your limousine is late – you miss your flight.
• You are expecting a new limousine. An old one shows up with rust showing. Instead of a luxurious ride, you are embarrassed.
• Your chauffeur is rude or shows up disheveled. You are transporting influential clients. At best you are embarrassed. At worst, you lose
the account.
• Your limousine breaks down on the way to an important event. You and your friends miss the big show, but you saved $35.00.
• Your limousine shows up late for your wedding. The groom is one hour late getting to the church. Guests are disgruntled. You saved $50.00.
• Your limousine is involved in an accident. The service does not have the proper insurance to cover the damages involving your injuries.
Do these things to protect yourself and minimize risk:
• Check out the vehicle you plan to rent
Some companies use older fleets. You don’t want a 15 year-old limousine showing up when you are expecting a new one.
• Get a Signed Contract for Important Events
A reliable and professional service will be more than happy to provide you with a signed contract for service. Companies that cannot supply a contract may not be confident in their ability to fulfill. Some unethical operators do not hesitate to drop a reservation to pick up a better paying fare.
• Ask About Insurance and Permits
All limousine operators are required to carry commercial insurance and proper permits. Ask for proof of these with your signed contract.
• Ask About Industry Associations
Companies that belong to industry associations usually must abide by special insurance regulations and service rules. Membership in reputable associations such as the National Limousine Association (NLA) and the local livery association are good indicators that your service provider does their due diligence. The Better Business Bureau also is a good resource. Complaints about limousine services are not far behind auto mechanics complaints.